*{box-sizing:border-box} :root{--ink:#172a35;--muted:#667780;--teal:#006b63;--pale:#e6f3ef;--line:#e3e9e8;--bg:#f6f7f9}body{margin:0;background:var(--bg);font-family:system-ui,-apple-system,sans-serif;color:var(--ink);font-size:15px}button,input,textarea,select{font:inherit}button{cursor:pointer;-webkit-tap-highlight-color:transparent}button:focus-visible,input:focus,textarea:focus{outline:2px solid #009688;outline-offset:2px}button{border:0}h1,h2,h3,p{margin:0}svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}.app{max-width:600px;margin:auto;height:100vh;height:100dvh;display:flex;flex-direction:column;background:var(--bg);overflow:hidden}.content{flex:1;overflow:auto;padding:22px 20px;min-height:0}.brand{width:106px;height:43px;object-fit:contain;background:white;border-radius:8px}.top{display:flex;align-items:center;gap:12px;padding:16px 20px;background:white;border-bottom:1px solid var(--line)}.top small{font-size:10px;letter-spacing:2px;color:var(--muted);font-weight:700}.top .right{margin-left:auto}.avatar{width:46px;height:46px;border-radius:16px;background:#e5eee9;color:#216856;display:flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0}.avatar.blue{background:#e4edf9;color:#365c85}.avatar.orange{background:#fcf0df;color:#947039}.avatar.small{width:38px;height:38px;border-radius:13px}.iconbtn{background:transparent;color:var(--ink);min-height:44px;min-width:44px;display:inline-flex;align-items:center;justify-content:center;border-radius:14px}.demo{background:#fff5df;color:#806026;font-size:11px;padding:7px 16px;text-align:center;border-bottom:1px solid #f2e4c4}.eyebrow{color:var(--teal);font-size:11px;font-weight:750;letter-spacing:1.7px;text-transform:uppercase;margin-bottom:8px}h1{font-size:29px;line-height:1.15;letter-spacing:-1px;font-weight:750}h2{font-size:22px;letter-spacing:-.6px}h3{font-size:16px}.sub{color:var(--muted);font-size:13px;line-height:1.6;margin-top:7px}.primary{background:var(--teal);color:white;border-radius:14px;padding:15px 18px;font-weight:650;display:flex;align-items:center;justify-content:center;gap:9px;min-height:48px}.wide{width:100%}.secondary{background:#edf2f0;color:var(--teal);border-radius:12px;padding:12px 16px;font-weight:650;min-height:44px}.outline{background:white;border:1px solid var(--line);color:var(--ink)}.search{margin:22px 0 16px;display:flex;align-items:center;gap:10px;background:white;border:1px solid var(--line);border-radius:13px;padding:0 13px;color:#819089}.search input{border:0;outline:0!important;width:100%;background:transparent;height:47px;font-size:14px}.filters{display:flex;gap:8px;margin-bottom:18px;overflow:auto}.chip{white-space:nowrap;background:white;border:1px solid var(--line);color:var(--muted);padding:9px 13px;border-radius:22px;font-size:12px;min-height:38px}.chip.on{background:var(--ink);color:white;border-color:var(--ink)}.list{background:white;border:1px solid var(--line);border-radius:19px;overflow:hidden}.row{width:100%;display:flex;text-align:left;gap:12px;padding:17px 15px;background:white;color:var(--ink);border-bottom:1px solid #edf0ef}.row:last-child{border-bottom:0}.rowbody{min-width:0;flex:1}.rowhead{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:5px}.rowhead strong{font-size:14px}.time{font-size:10px;color:var(--muted);white-space:nowrap}.preview{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.6}.tag{display:inline-block;color:#567365;background:#f1f6f3;border-radius:6px;padding:4px 7px;font-size:10px;margin-top:8px}.badge{display:inline-flex;justify-content:center;align-items:center;min-width:20px;height:20px;padding:0 5px;border-radius:8px;background:var(--teal);color:white;font-size:11px}.sectionlabel{display:flex;align-items:center;justify-content:space-between;margin:22px 0 12px;font-size:11px;font-weight:700;color:var(--muted);letter-spacing:1px}.stats{display:flex;gap:10px;margin-top:21px}.stat{flex:1;border-radius:14px;padding:14px;background:white;border:1px solid var(--line)}.stat b{font-size:23px;display:block;margin-bottom:4px}.stat span{font-size:11px;color:var(--muted)}.note{border-radius:15px;padding:15px;display:flex;gap:10px;background:#eaf2ef;font-size:12px;line-height:1.6;color:#4d6c60;margin-top:20px}.nav{display:flex;background:white;border-top:1px solid var(--line);padding:8px 12px 10px;flex-shrink:0}.nav button{display:flex;flex:1;align-items:center;gap:5px;flex-direction:column;background:white;color:#819087;font-size:10px;padding:7px 0}.nav button.active{color:var(--teal);font-weight:750}.nav button.active svg{stroke-width:2.4}.headrow{display:flex;align-items:center;justify-content:space-between}.small{font-size:12px}.chathead{padding:9px 12px;gap:8px}.chathead strong{font-size:14px}.chathead .sub{font-size:11px;margin-top:3px}.context{padding:13px 20px;background:white;border-bottom:1px solid var(--line);display:flex;gap:8px;align-items:center;font-size:12px}.context .grow{flex:1}.context button{font-size:11px;border-radius:8px;padding:8px;background:var(--pale);color:var(--teal)}.messages{flex:1;overflow:auto;padding:17px 18px;min-height:0}.day{text-align:center;font-size:10px;color:#88958e;margin:0 0 19px;letter-spacing:.5px}.msg{display:flex;margin:12px 0;flex-direction:column;align-items:flex-start}.msg.mine{align-items:flex-end}.bubble{max-width:88%;padding:13px 15px;background:white;border:1px solid var(--line);border-radius:17px 17px 17px 4px;font-size:14px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere}.mine .bubble{color:#fff;background:var(--teal);border-color:var(--teal);border-radius:17px 17px 4px 17px}.msgmeta{color:#849087;font-size:9px;margin-top:5px;padding:0 4px}.msg img{max-width:100%;max-height:240px;display:block;border-radius:9px;object-fit:contain;background:#fff}.composer{padding:12px 13px 10px;background:white;border-top:1px solid var(--line)}.composebar{display:flex;gap:8px;align-items:flex-end}.composebar textarea{flex:1;width:0;resize:none;border:1px solid var(--line);border-radius:13px;background:#f6f8f7;padding:13px;font-size:14px;max-height:130px;height:48px}.send{height:47px;width:47px;border-radius:14px;background:var(--teal);color:white;display:flex;align-items:center;justify-content:center;flex-shrink:0}.composer small{display:block;text-align:center;color:#8b928b;font-size:9px;margin-top:8px}.quick{display:flex;gap:7px;overflow:auto;padding-bottom:10px}.quick button{font-size:11px;background:#f1f5f3;border-radius:8px;padding:8px 10px;white-space:nowrap;color:#5e766c}.login{padding:26px 24px;overflow:auto;flex:1}.loginbrand{display:block;width:155px;background:white;padding:10px;border-radius:14px;margin-bottom:32px}.hero{background:var(--ink);border-radius:22px;padding:23px;color:white;position:relative;overflow:hidden;margin:22px 0}.hero:before{content:'';position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,#fc5558,#ffd641,#4ad754,#38cde6,#9178eb)}.hero .eyebrow{color:#8bcec2}.hero p{color:#bdcbc9;margin-top:10px;font-size:13px;line-height:1.6}.field{display:block;margin:16px 0 6px;color:#4e645b;font-size:12px;font-weight:650}input.input,select.input{width:100%;padding:14px;border:1px solid #dce4df;border-radius:12px;background:white;color:var(--ink)}.split{display:flex;gap:10px;margin-top:12px}.split>*{flex:1}.card{padding:18px;background:white;border:1px solid var(--line);border-radius:17px;margin-bottom:13px}.card p{font-size:13px;color:var(--muted);line-height:1.7;margin-top:8px}.card .primary,.card .secondary{margin-top:14px}.foot{font-size:11px;line-height:1.7;color:var(--muted);text-align:center;margin:18px 0}.empty{padding:38px 18px;text-align:center;color:var(--muted);font-size:13px;line-height:1.7}.error{color:#a33e36;font-size:12px;line-height:1.6;margin-top:12px}.gallery{display:grid;grid-template-columns:1fr 1fr;gap:10px}.gallery button{background:white;border:1px solid var(--line);padding:7px;border-radius:13px;text-align:left;font-size:11px;color:var(--muted)}.gallery img{width:100%;height:130px;object-fit:cover;border-radius:8px}.gallery p{padding:7px 3px}.modal{position:fixed;inset:0;background:#122b35bb;display:flex;align-items:center;justify-content:center;padding:22px;z-index:10}.modal>div{background:white;border-radius:20px;padding:22px;max-width:450px;width:100%;max-height:90vh;overflow:auto}.modal img{width:100%;max-height:65vh;object-fit:contain}#toast{position:fixed;bottom:95px;left:50%;transform:translateX(-50%);background:#183930;color:white;padding:12px 18px;border-radius:12px;font-size:12px;z-index:30;display:none;max-width:90%;width:max-content}.accent{color:var(--teal)}.approved{color:#20775c;font-size:11px}.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}@media(min-width:650px){body{background:#dce4e1}.app{box-shadow:0 0 65px #173c3520}}@media(max-height:650px){.loginbrand{margin-bottom:18px}.hero{margin:15px 0;padding:17px}.login{padding-top:18px}}
.connection{background:#eaf3ef;color:#397461;text-align:center;font-size:10px;padding:6px 12px}.grow{flex:1}button:disabled{opacity:.55;cursor:wait}

/* V0.3 : profil, priorité et accueil automatique */
.top,.connection,.context,.composer,.support-tools{flex-shrink:0}
.nav{position:relative;min-height:66px;padding-bottom:max(10px,env(safe-area-inset-bottom));z-index:2}.nav button{position:relative;font-size:12px;min-height:48px}.nav-dot{width:7px;height:7px;border-radius:50%;background:#d65c2f;position:absolute;top:4px;right:25%}
.avatar{overflow:hidden}.avatar img{width:100%;height:100%;object-fit:cover}.profile-identity{display:flex;align-items:center;gap:14px}.profile-identity .avatar{width:66px;height:66px;font-size:25px}.avatar-options{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:20px 0}.avatar-options button{font-size:23px;min-height:55px}.avatar-options button:first-child{font-size:12px}
.support-tools{background:#f0f6f4;padding:10px 18px;border-bottom:1px solid #dce7e1}.support-line{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:12px;font-weight:650}.support-line select{padding:7px 10px;border:1px solid #cadbd3;border-radius:9px;background:white;color:#173b34;max-width:160px}.support-tools .sub{margin-top:4px;font-size:11px}.support-tools small{font-size:10px;color:#5b746b;display:block;margin-top:4px}.support-tools .secondary{padding:8px;min-height:35px;margin-top:6px;font-size:12px}.client-code{font-size:12px;color:#46665b;margin-top:7px;overflow-wrap:anywhere}.priority{display:inline-block;padding:4px 8px;border-radius:7px;font-size:11px;margin:5px 0;font-weight:650}.priority.normal{background:#edf3f0;color:#3d6555}.priority.important{background:#fff1d7;color:#835000}.priority.urgent{background:#ffe6e1;color:#a12e24}.bot .bubble{background:#edf3fa;border-color:#d9e4ef;color:#354e65}.bot-label{display:block;font-size:11px;color:#426887;margin-bottom:5px}.card form .primary{margin-top:15px}.row:hover{background:#f5faf8}.messages{background:linear-gradient(150deg,#f6f8f9,#edf4f1)}
@media(min-width:900px){.app{max-width:920px}.content{padding:28px 36px}.login{max-width:550px;width:100%;margin:auto}.messages{padding:22px 36px}.bubble{max-width:75%}.support-tools{padding:12px 36px}.composer{padding:14px 36px}.nav{padding-left:20%;padding-right:20%}.top{padding-left:30px;padding-right:30px}.list .row{padding:20px}.stats .stat{padding:18px}}
@media(max-height:650px){.support-tools{padding:6px 12px}.support-tools small{display:none}.nav{min-height:52px;padding:3px 8px}.nav button{min-height:42px}.composer{padding:7px 10px}.chathead{padding:5px 10px}}

.avatar-options button{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;font-size:12px}.avatar svg{width:25px;height:25px}.profile-identity .avatar svg{width:34px;height:34px}
/* V0.4 — Tickets et CLJ BOT */
.robot{display:inline-flex;width:42px;height:42px;flex:0 0 42px;align-items:center;justify-content:center;border-radius:13px;background:linear-gradient(135deg,#122c4f,#244964);box-shadow:0 3px 13px #162c4e22}.robot svg{width:36px;height:36px}.bot-label{display:flex!important;align-items:center;gap:8px;white-space:normal}.bot-label .robot{width:30px;height:30px;flex-basis:30px}.bot-label .robot svg{width:28px;height:28px}.bot-label small{font-size:10px;font-weight:500;color:#547080}.ticket-number{flex:0 0 48px;background:#edf3fa;color:#2d536d;padding:10px 4px;border-radius:10px;text-align:center;font-weight:700}.priority.priority{background:#fff0cf;color:#895800}.edit-title{display:block;font-size:11px!important;margin-top:4px}.support-tools{max-height:34vh;overflow:auto}.support-line{gap:10px}.support-line select{min-width:0;max-width:64%}.intake{font-size:12px;padding:10px 0}.intake dt{font-weight:700;margin-top:10px}.intake dd{margin:3px 0;white-space:pre-wrap;overflow-wrap:anywhere}.recurring{display:flex;flex-wrap:wrap;gap:7px;margin:12px 0 20px}.review-check{display:flex;align-items:flex-start;gap:10px;font-size:12px;margin:16px 0}.review-check input{width:20px;height:20px;flex:0 0 20px}.modal textarea{resize:vertical;min-height:120px}.modal>div{max-height:90dvh;overflow:auto}.rowhead strong{overflow-wrap:anywhere}.nav button{min-width:0;font-size:11px}.context .grow{min-width:0;overflow-wrap:anywhere}.bot .bubble{border:1px solid #c6e3e8;background:linear-gradient(145deg,#f0fbfc,#f0f5fc)}
/* V0.5 — Qualification et diagnostics validés */
.bot-actions{display:flex;gap:6px;flex-wrap:wrap;margin:9px 0}.bot-actions button{background:white;border:1px solid #c7dcdf;border-radius:9px;padding:7px 10px;color:#006c69;font-size:11px}.learn-message{display:flex;gap:5px;align-items:center;font-size:11px;color:#006c69;background:#e5f4f1;border:0;border-radius:8px;margin-top:5px;padding:6px 9px}.learn-message svg{width:14px;height:14px}.review-warning{background:#fff4db;color:#6a5100;padding:10px;border-radius:8px;font-size:12px}.kb-conditions{background:#f1f7f7;padding:12px;border-radius:12px;margin:14px 0}.msg.mine .learn-message{margin-left:auto}.bot-label small{line-height:1.2}
.modal textarea.input{display:block;width:100%;box-sizing:border-box;border:1px solid #d3e1df;border-radius:12px;padding:12px;font:inherit;font-size:14px;line-height:1.5;background:white;color:#18323e;min-height:180px}